Privacy Policy

Privacy is important to us. It’s a matter of delicacy, and it’s something that we honor and respect in our own working environment. With respect to any personal information, we extend to our customers the same attitude and attention that we provide to our employees.

When it comes to anyone’s personal information, it’s like this: frankly, we’d rather not have it. This isn’t because we don’t care about our customers or where they are located - it’s because we’re New Englanders. We don’t care about your business because we prefer to mind our own.

However, to ensure a seamless online transaction, and to prevent any potential fraud, there is a degree of personal and financial information we will require from our customers. 

We will only use your provided information for defined purposes. We will never sell or give away the information we collect from you. We are only interested in using your information to ensure the accurate delivery of the products you order, to prevent fraudulent use of credit cards, and with your permission, to inform you of new and exciting offers from Sanders Lobster Company.

Your payment information and personal information will be safe within our website. Our Secure Sockets Layer (SSL) software is among the best available for secure commerce transactions. It encrypts all of your information, preventing any private material from being read over the internet.

Any information we collect is never shared with other organizations for commercial purposes. The collection of personal and business information is solely for the purpose of payment transaction processing services, in which Sanders Lobster Company may contract or subcontract with third parties engaged in the business of transaction processing and authorization.

Other information we may collect is as follows: the domain name of visitors to our webpage, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages customers may access or visit, information volunteered by the costumer, such as survey information, or order information.

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

Upon request, we will provide site visitors with access to all information that we maintain about them, specifically financial information, transaction information, and communication and contact information.
Customers can access this information by e-mailing or calling us. Upon request, we offer visitors the ability to correct inaccuracies in their contact, financial and transaction information.